Please read the rules that apply on the grounds of the Promenada Holiday Resort.
A room/cottage is rented for full hotel nights only, which last from 3:00 p.m. to 11:00 a.m. the following day.
Guests should report their intention to extend their stay no later than 10:00 a.m. on the last day of their stay.
The Resort reserves the right to refuse to extend a Guest's stay if full payment for the current stay has not been made, or in the event of gross violations of these Rules during the stay.
The Resort reserves the right to refuse to accept a Guest who does not hold a valid identity document or refuses to show it, is under the influence of alcohol or other intoxicants, or violated these Rules during a previous stay.
Deposits and amounts paid for hotel nights are non-refundable. An earlier departure does not entitle the Guest to a refund for the unused part of the stay.
Remaining in the room or leaving belongings after 11:00 a.m. is treated as extending the stay by another hotel night.
Guests may not make the room available to third parties.
Persons not checked in at the Resort may visit a room/cottage between 8:00 a.m. and 10:00 p.m. The presence of unregistered persons after 10:00 p.m. is deemed the renting Guest's consent to those persons being accommodated in the room/cottage for a fee.
Quiet hours at the Resort are from 10:00 p.m. to 7:00 a.m.
Smoking indoors is strictly prohibited throughout the Resort. Smoking is permitted on balconies with windows and doors closed, provided it does not disturb other Guests.
Guests' behaviour must not disturb the peaceful stay of other Guests. The Resort may refuse to continue providing services to a person who violates this rule.
Whenever leaving the room/cottage, Guests must secure it properly so that third parties cannot access it. In the Guest's absence, windows and doors must remain closed, lights switched off, taps turned off and all electrical appliances switched off.
Guests bear full liability for any damage to or destruction of the Resort's equipment and facilities caused by them or their visitors. Guests should notify Reception of any damage immediately upon discovering it.
If, during the stay, the Resort's equipment is damaged, vandalised or goes missing through the Guest's fault, the Resort has the right to ask the renting Guests to leave during their stay and to use the amount due for the unused stay to cover the losses.
If a room/cottage key is lost, the Guest will be charged a contractual penalty of PLN 40.
The car park at the Resort is unguarded. The Resort is not liable for damage to or loss of a car or other vehicle, or items left inside.
Pets are welcome at the Resort for an additional fee of PLN 25/night. Pet owners are obliged to clean up after their animals. Dogs must be kept on a leash at all times on the Resort grounds.
The Resort provides Guests with free Wi-Fi internet access throughout the grounds. Network access details are available at Reception.
Personal Data Protection. Upon making a reservation or paying a deposit or the full amount for the stay, the Guest consents to the storage and processing of personal data in accordance with the Act (Journal of Laws of 2016, item 922, as amended) by PROMENADA S.C. A. Kortas B. Batka, ul. Wypoczynkowa 4, 86-010 Koronowo, for the purposes necessary to provide the Guest's stay at the Resort and related services. The Guest has the right to access and amend their personal data. This consent is voluntary and may be withdrawn at any time, provided that withdrawal does not affect the lawfulness of processing carried out before its withdrawal.
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